Transparent and fair cancellation process for all safari bookings.
Leopard Sri Lanka Safaris is committed to providing a transparent and fair cancellation process. Please read our policy carefully before finalizing your booking.
This policy applies to all safari bookings made through our website. All refund calculations are based on the full tour price and the time elapsed between the cancellation request and the scheduled safari start time (Sri Lanka Standard Time – GMT+5:30).
| Cancellation Window | Refund Percentage | Notes |
|---|---|---|
7 Days or More before the tour date | 100% Refund | Full refund processed back to the original payment method. |
48 Hours to 7 Days before the tour date | 50% Refund | 50% retained to cover administrative costs and early park permit processing. |
Less than 48 Hours before the tour date | 0% Refund | Permits are purchased and cannot be canceled, and driver/jeep resources are allocated. |
No-Show on Tour Day | 0% Refund | No refund will be issued for no-shows. |
before the tour date
Full refund processed back to the original payment method.
before the tour date
50% retained to cover administrative costs and early park permit processing.
before the tour date
Permits are purchased and cannot be canceled, and driver/jeep resources are allocated.
on Tour Day
No refund will be issued for no-shows.
Important Notice: Once a booking is confirmed, we immediately process the mandatory Yala National Park entrance tickets.
These tickets are non-refundable by the Department of Wildlife Conservation (DWLC). The fees we retain in case of late cancellation primarily cover this non-refundable cost.
In the rare event that Yala National Park is officially closed by the DWLC (e.g., due to severe weather, maintenance, or national emergency) on your booked date:
We will immediately notify you and offer an alternative date.
If no suitable alternative date can be found, you will receive a 100% full refund, regardless of how close to the tour date the closure occurs.
If you wish to change your tour date or time, please contact us as soon as possible. Amendments are subject to availability and the following conditions:
One free date change is permitted.
Changes may incur a nominal amendment fee to cover re-processing of park permits, if applicable.
Safaris operate year-round and continue in light rain. Refunds will not be issued due to bad weather unless the rain is so severe that the park authorities officially close the gates (see Section 2.B).
Wildlife is often more active during and after light rain, providing unique photographic opportunities.
All cancellation and refund requests must be submitted in writing via email.
CLEARLY state your booking reference in the subject line.
Once received, we will review your request and confirm the eligible refund amount within 48 hours.
Refunds will be processed back to the original payment method and may take 5-10 business days to appear in your account, depending on your bank.
If you have any questions regarding this policy, please contact our booking support team before making your reservation.
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